Billing
Refunds and cancellations.
Last updated:
A clear summary of recurring renewals, cancellation, change-of-mind refunds, and statutory consumer rights. Paddle is the Merchant of Record for every paid transaction.
Recurring supporter subscriptions
Monthly subscriptions cost A$5 per month; yearly subscriptions cost A$50 per year. They renew automatically at the same cadence until cancelled. Any tax is calculated by Paddle and shown before payment.
You can cancel at any time through the Paddle-managed customer portal linked from your account. Cancellation stops future renewals; supporter access continues until the end of the paid billing period. Cancelling by itself does not automatically refund elapsed or unused time.
Our 14-day refund promise
- A new subscription's first charge: full refund on request within 14 days, no questions asked.
- A renewal: full refund when requested within 14 days if you forgot to cancel and did not use supporter benefits in the new period.
- A one-time contribution: full refund on request within 14 days. Genuine duplicate or accidental payments are normally refunded even later, case by case.
Email support@mikrotikfilters.com from the checkout email, identify the transaction date and amount, and do not send card details. Refunds return through Paddle to the original payment method.
EU/EEA and UK withdrawal rights
If mandatory law gives you a cooling-off or withdrawal right, that right applies in addition to this policy. The usual online-service withdrawal period is 14 days. Requesting immediate supporter access does not waive a right unless the law permits a waiver and the required express consent and acknowledgement were obtained. You may withdraw with any clear statement sent to the support address; no special form is required.
Australia and other mandatory rights
Australian Consumer Law guarantees and any non-waivable rights in your country remain intact. Nothing here creates a blanket “no refunds” rule or limits remedies for a service that fails a mandatory consumer guarantee. Paddle's buyer terms may provide additional rights because Paddle is seller of record.
One-time supporter passes
A signed-in A$25+ payment includes a non-renewing six-month pass; A$50+ includes twelve months. Passes do not auto-renew. A refund may remove an entitlement granted by that payment after the refund is processed.